Return policy

 

RIGHT OF RETURN

You may return a product and pay you the price if you notify us in writing via the contact form or by telephone by calling the Customer Service Department your decision within 15 calendar days of receipt of the product by you or a third party to indicate as and why you wish to return the product. Refunds can only be made if the products are in excellent condition in their original packaging with full content and without damaging the security labels.

In case a product is defective, we will send you a new identical product, without your charge, if you wish. To do so, you will be asked to send us photos showing that the product is defective. If this is not apparent from the photos you should send us the product back to check it out. In any case, the products you wish to return must be accompanied by the necessary legalization documents and receipts. We advise you to return the product as a registered parcel and possibly choose to ship a declared value that represents the cost of the products you ship. This is necessary in case of theft or loss of transport services. Return shipping costs are not covered by Timalfes Cosmetics and charge the customer.

You are not entitled to resignation in the cases referred to in Article 3ib of Law 2251/94 and in any other case provided for by law or by this Act in accordance with the law.

ORDER CANCELLATION

Without limitation of the Article 9 Disclosure provisions, the order can be canceled in the following cases: Before the order is completed, during the online ordering process, you can back "back" and remove the quantities of products from your basket by clicking the "remove" button. If the online order has been completed but the product has not yet been shipped, you can call +30 6937591043 and one of our partners will take over the cancellation of your order.

ORDER DELAY

Your order may be delayed for the following reasons:

- In times of extreme weather or strikes, and in any case of force majeure, which may affect the transportation and delivery of your order.

- If it is impossible to communicate with you by phone and / or e-mail (if there is a problem with your order or with the product or with your payment) e.g. your entries you have entered are not properly updated. Therefore, in order to avoid any delay, we invite you to place your order using:

- (a) a registered or professional e-mail address.

- (b) a landline telephone number (work or home) so that we can contact you at any time.